Returns & Refunds
Cancellation and Refund Policy
This policy explains how cancellation requests, return requests, exchange requests, and refund handling may work for Creator Cove orders.
Order cancellation
- Cancellation requests should be raised as early as possible after placing an order.
- Orders already processed, packed, or dispatched may not always be eligible for cancellation.
- If cancellation is approved before dispatch, any eligible refund will be initiated to the original payment source where applicable.
Returns, exchanges, and refunds
- Return or exchange eligibility may depend on product condition, request timing, and the specific item category.
- Refund timelines may vary depending on the payment method, issuing bank, or payment partner.
- For approved cases, customers should contact support with order details to start the review process.